The Cook’s Training Program

Cook’s Academy of Customer Service

Each Cook’s inspector and technician must complete the Cook’s Academy of Customer Service, a comprehensive training course that includes online training as well as personalized instruction at the Corporate Training Center in Decatur, Alabama.


Course topics include:

  • General entomology for over 50 insect pests, including identification, biology, habits, and control procedures
  • Sentricon® System with Always Active™ Technology Termite Colony Elimination System certification
  • General and driver safety
  • Customer service skills
  • Cook’s service philosophy
  • Each section of the training program must be passed before the inspector or technician becomes a Cook’s professional. Combine this with continuing education in our 35 district offices, and it’s easy to see that a Cook’s technician is the most highly-trained professional who can provide protection for your home and family.